Website Policies & User Agreement | Neutral Zone Clean™

Last updated: October 2025

Welcome to Neutral Zone Clean™. These Website Policies & User Agreement (“Terms”) explain the rules for using our website at neutralzoneclean.com.
By accessing or using the Site, you agree to comply with this Website Policies & User Agreement and confirm that you are at least 18 years old.
If you do not agree, please do not use the Site.

1. Access to the Site

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for your personal, non-commercial use in compliance with these Terms.

You agree not to:

Sell, rent, lease, or commercially exploit the Site or its content.
Reverse engineer, decompile, or create derivative works from the Site.
Copy or distribute any part of the Site without written permission.
Use the Site to build a competing website or service.

We may modify, suspend, or discontinue the Site at any time without notice or liability.

2. Intellectual Property Rights

All text, graphics, logos, product labels, and software on the Site are owned by Neutral Zone Clean™ or its licensors.
Nothing in this Website Policies & User Agreement transfers ownership rights to you.

You may print or download materials for personal use only, provided that all copyright and proprietary notices remain intact.

3. User Content

“User Content” refers to any information, data, or media you upload or submit to the Site.

By submitting content, you:

Represent that you own or have the rights to post it.
Grant Neutral Zone Clean™ a worldwide, royalty-free license to use, reproduce, and display it for website operation or promotion.
Agree not to post unlawful, offensive, or infringing content.

We may remove or modify User Content at our discretion if it violates this Website Policies & User Agreement or applicable law.

4. Acceptable Use Policy

You agree not to use the Site to:

Violate any law or regulation.
Post illegal, threatening, or harassing content.
Upload malware or malicious software.
Send spam or phishing content.
Interfere with the Site’s operation or other users’ experience.

We reserve the right to suspend or terminate accounts that violate this policy.

5. Third-Party Links and Services

Our Site may include links to third-party websites or advertisements. These are provided for convenience only.
Neutral Zone Clean™ does not control or endorse these third parties and is not responsible for their content, privacy policies, or terms of use.

When you leave our Site, you are subject to that third party’s rules and agreements.
For arbitration resources, visit adr.org.

6. Disclaimer of Warranties

The Site is provided “as-is” and “as-available.”
Neutral Zone Clean™ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted or error-free service, nor that defects will be corrected.

7. Limitation of Liability

To the maximum extent allowed by law, Neutral Zone Clean™ and its suppliers will not be liable for:

Indirect, incidental, or consequential damages,
Lost profits or data, or
Any damages exceeding $50 USD in total.

Your use of the Site is entirely at your own risk.

Some jurisdictions may not allow certain limitations, so parts of this section may not apply to you.

8. Indemnification

You agree to defend and hold harmless Neutral Zone Clean™, its officers, employees, and agents from any claims, losses, or expenses (including attorney’s fees) arising out of:

Your use of the Site,
Your violation of these Terms, or
Your User Content.

9. Termination

We may suspend or terminate your access to the Site at any time for any reason.
Upon termination, your right to use the Site ceases immediately, and we may delete related data or accounts.

Sections 2–9 survive termination of this Website Policies & User Agreement.

10. Dispute Resolution and Arbitration

Most issues can be resolved by contacting us directly at info@neutralzoneclean.com.

If a dispute cannot be resolved informally, both parties agree to binding arbitration under the rules of the American Arbitration Association (AAA).
Arbitration shall occur in North Carolina, USA, and be conducted in English.

Each party bears its own costs unless otherwise required by law.
You waive your right to a jury trial or class action. Arbitration decisions are final and enforceable in any court of competent jurisdiction.

11. Governing Law for This Agreement

This Website Policies & User Agreement is governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles.

12. Return and Refund Policy

Refunds are available for custom orders within 48 hours of purchase.
We do not offer refunds for pre-made or downloadable items once they have been accessed.
For refund requests, email info@neutralzoneclean.com.

13. Privacy

Please review our Privacy Policy to learn how we collect, use, and safeguard your personal information.

14. Changes to This Website Policies & User Agreement

We may update this Website Policies & User Agreement periodically.
Changes take effect immediately upon posting with an updated “Last Updated” date.
Your continued use of the Site means you accept the revised Terms.

15. Copyright and Trademark Notice

All website content — including text, images, logos, and product designs — is the property of Neutral Zone Clean™ and protected under U.S. and international copyright law.

Neutral Zone Clean™ and Protect What Matters!™ are unregistered trademarks (™) of Neutral Zone Clean, LLC.
Unauthorized use, reproduction, or distribution is strictly prohibited.